Refund Policy

Returns / Exchange

Starting February 1st, 2023 

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, contact us at:

info@demicadair.com

Please note that returns will need to be sent to the following address:
78 Wiltwyck Ave, Kingston, NY, 12401.

You can always contact us for any return questions at info@demicadair.com.

Unfortunately, we do not accept returns on Sale/clearance items 50% or greater. Those are final sale items.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.


Exchanges

Items move fast and we cannot guarantee that the item you want will be available.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about an item example: sizing. Please email info@demicadair.com. We will be glade to help. 

Refunds

Once the item is received a digital store credit will be issued via email. It will be sent to the email address on file. Shipping and handling cost will not be refunded.